The book was dedicated to the mechanisms, standards, and relations between public ad-ministration, dispositional groups and media connected with the communication process during crisis situations, and to assessing their level of professionalization. The research was carried out in the Lower Silesian voivodeship in the years 1997 to 2018. Surveys, in-depth interviews and desk research were used to achieve the study's goals. The analysis allowed to make a complex characterization of communication in crisis situations and provide a recommendation that could increase the effectiveness of information transfer after its adaptation.